Free Delivery On All Orders Over £50
Shipping & Returns
Shipping Policy
Krypt Studio London Shipping Policy
Welcome to Krypt Studio London, where we blend timeless British elegance with modern style in every piece of clothing we design. Our commitment to delivering excellence doesn't stop at our fashion line; it extends to ensuring that every order reaches you swiftly and seamlessly. Here's everything you need to know about our shipping policies:
### Shipping Destinations:
- **Domestic (UK):** We proudly serve every corner of the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
- **International:** Krypt Studio London ships globally, bringing British fashion to the world. Please note that shipping options, times, and charges will vary based on the destination.
#### Shipping Charges:
- **Domestic (UK) Orders:** Enjoy FREE standard shipping on all orders over £50. For orders under £50, a nominal fee of £1.99 applies.
- **International Orders:** Shipping charges for international orders are calculated at checkout based on the destination and the weight of the package.
#### Dispatch Times:
- Orders are typically dispatched within 1-2 business days from the time they are placed. Custom orders or items that require personalization may take longer; please refer to the product page for specific dispatch times.
#### Delivery Times:
- **Domestic (UK):** After dispatch, most standard orders arrive within 3-5 business days.
- **International:** Delivery times vary greatly depending on the destination and customs processing but typically range from 5-12 business days.
#### Tracking Your Order:
- Once your order is dispatched, you will receive an email with a tracking number and a link to track your package.
#### Customs, Duties, and Taxes:
- **International Orders:** Orders shipped outside of the UK may be subject to import taxes, customs duties, and fees levied by the destination country. These charges must be borne by the recipient; Krypt Studio London has no control over these charges and cannot predict what they may be.
#### Shipping Restrictions:
- Due to certain international shipping restrictions, some products may not be available for delivery to specific destinations. We’ll notify you at checkout if your order cannot be shipped to your selected address.
#### Lost or Damaged Items:
- In the rare event that your order arrives damaged or is lost in transit, please contact us immediately. We will work with you to resolve the issue promptly, either through a replacement or a refund.
#### Returns:
- For information on returns, please refer to our Return Policy.
Thank you for choosing Krypt Studio London for your fashion needs. We’re dedicated to ensuring that your order arrives on time and in perfect condition. If you have any questions about our shipping policy or need further assistance, please don't hesitate to contact us at support@kryptstudio.com
Happy Shopping!
*The Krypt Studio London Team*
Return & Refund Policy
### Krypt Studio London Refunds and Returns Policy
At Krypt Studio London, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our refunds and returns policy is here to help. Please review the details below:
#### Returns:
- **Return Window:** You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
- **Condition of Returned Items:** Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging. Returns that do not meet these criteria may not be accepted.
- **Custom and Personalized Items:** Customized or personalized items cannot be returned due to the unique nature of these products, unless they are defective.
- **Faulty Items:** If you receive a faulty item, please contact us immediately at support@kryptstudiolondon.co.uk to arrange for a return and suitable remedy, such as a refund or exchange.
#### How to Return:
1. **Contact Us:** To initiate a return, please contact us at support@kryptstudio.com with your order number and the reason for the return. We will provide you with instructions and a return authorization number.
2. **Prepare Your Package:** Include your items along with the original packing slip. Write the return authorization number on the outside of your package.
3. **Ship It Back:** Return the package via a traceable method. We recommend obtaining a receipt and keeping it for your records. The customer is responsible for return shipping costs unless the item is faulty or the wrong item was received.
#### Refunds:
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund based on the condition of the returned items.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, usually within 7-10 business days.
#### Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the item you wish to receive in exchange. This ensures that you receive your new item quickly and that it does not go out of stock.
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We hope your shopping experience with Krypt Studio London is nothing short of exceptional. If you have any questions or need assistance with your return, our customer service team is here to help. Contact us at support@kryptstudio.com.
*Thank you for choosing Krypt Studio London.*
*The Krypt Studio London Team*